Thursday, November 17, 2011
New technology makes me scratch my head!
Don't get me wrong, I am all about high-efficiency but this is ridiculous!
I had been warned by my daughter that her front loading, new style, no water, blah, blah, blah washer made her towels.....how shall I say it.....stink....!
Two months ago I was forced to buy new washer, dryer set. I knew I didn't want the front loader style so opted for top loading high efficiency Whirlpool Cabrio set.
Weeks pass and I start to smell "the odor". Yesterday I paid a visit to Lowe's to discuss the smell. A very nice manager asked me if I was using the recommended detergent and tub cleaner...yes, I do. Then he asked the magic question, "Do you leave your washer door open when not in use"? Well No. I wasn't told to leave the door open at all times. After talking about my options, he offered to give me a new washer to start over with. (once the odor is there it is very difficult to remove it)
So tomorrow they are delivering a new Whirlpool plus giving me $100 refund (new one is on sale)
Lowe's treated me more than fairly. They have a 7 day exchange policy.
I'll let you know how leaving the door/top open works. I just wanted you to be aware of this in case you purchase a new washer.
P.S. You can't buy the agitator style anymore!!! New style sprays water in and calls that a rinse!!